Refund & Return Policy

Last Updated: Aug 1, 2026

At Aauch, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help. Please read our policy carefully before requesting a return or refund.Refund & Return Policy

1. Return Eligibility

Eligible for Return or Replacement

You may request a return or replacement if:

-You received the wrong product.
-Your order arrived damaged or leaked during transit.
-You received a defective product.
-You received an expired product (if applicable).

To be eligible, you must contact us within 48 hours of delivery.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

Opened or used cosmetic products.
Products with broken safety seals.
Products damaged due to misuse or improper storage.
Products purchased during clearance or final sale (unless damaged or defective).
Free gifts, promotional products, or gift cards.

2. How to Request a Return

To initiate a return, please email our customer support team with:

Order Number
Full Name
Registered Email Address
Reason for Return
Clear photos or videos showing the issue

Email: support@aauchme.com

Our team will review your request within 2 business days.

3. Return Approval

If your request is approved:

We'll provide return instructions.
The product must be returned unused (unless damaged on arrival), in its original packaging with all accessories and invoice.
Unauthorized returns may not be accepted.

4. Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds typically take 5–7 business days after approval, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Replacement Policy

Instead of a refund, you may request a replacement if:

The wrong product was delivered.
The product arrived damaged.
The product has a manufacturing defect.

Replacement products will be shipped at no additional cost.

6. Order Cancellation

Orders may be cancelled only before they are shipped.
Once an order has been dispatched, cancellation will no longer be possible.

7. Exchange Policy

For hygiene reasons, Aauch does not offer direct exchanges.
If you receive a damaged or incorrect item, we will replace it or issue a refund after verification.

8. Damaged Products

If your package arrives damaged:

Do not discard the packaging.
Take clear photos/videos immediately.
Contact us within 48 hours of delivery.

Failure to report damage within this timeframe may affect your eligibility.

9. Refund Exceptions

Refunds will not be issued for:

Allergic reactions or skin sensitivities (we recommend performing a patch test before use).
Dissatisfaction due to personal preference after opening the product.
Incorrect shipping address provided by the customer.
Delayed delivery caused by courier services, weather, or unforeseen circumstances.

10. Contact Us

For any questions regarding returns or refunds, please contact us: info@aauchme.com